FAQ'S

 

What is an Escape Room?

An escape room is a live entertainment experience in which a small group of people are locked in a themed room and must find clues, solve puzzles, and crack codes to escape in the time allotted.

How many people can play?

Any number ranging from 2 - 5 people. Keep in mind the smaller the group the harder the room will be to solve

 

Is there an age restriction?

IGARKIZUN is enjoyed by all ages from children to grandparents. The games do not involve heavy lifting or physical exertion. This is a mental exercise adventure! Ages 16 and younger must be accompanied by an adult.

What does IGARKIZUN cost?

Depends on your choice:

Standard: Friday - Saterday - Sunday: 2 pax 50€; 3-5 pax 60€; 6 pax 65€

Promotional: Monday to Thursday (Except bank holiday): 2 pax 30€; 3-5 pax 50€; 6 pax 60€

I do not speak Spanish. Is that a problem?
Game is not based on language. Our challenges and puzzles can be solved by anyone, from anywhere. You only have to apply mere common sense, which is universal!

How do I pay?
On Line: Visa o MasterCard. By phone: twyp, bizum, iupay, paypal.

What I do if the date I need is not available?

You can register on our waiting list using the contact form.

Can I change the booking?

The reservation can be changed up to 3 days before the booked date. To change the reservation you must contact us and we will look for another available date. The money is not returned.

 

When should I arrive for my game?

We ask that you please arrive at least 10 minutes prior to your scheduled booking time. If you arrive after the booking time, we cannot allow you inside the room.

How to get there?

Nearest Parking: Zabalburu (200 m.)

Buses: 30, 58, 71, 75, 76, 85.

Metro: Indautxu, Moyua, Abando (700 m., 8 min.)

Train 'Cercanias Renfe': Zabalburu (50 m.)